Terms & Conditions of Use gww99 Platform

1Interpretation and Definitions

In this document, the following terms carry the meanings as stated:

• "Platform" — refers to the gww99 website accessible at https://gww99.app and all related digital services.
• "User" or "You" — an individual who registers, logs in, or uses any service offered by gww99.
• "Account" — the personal account registered by a User for the purpose of using gww99 services.
• "Funds" — cash or credits in the User's account, including real money and bonuses granted by the Platform.
• "Bonus" — promotional credits or additional benefits granted by gww99 subject to the wagering requirements set out.
• "Wagering Requirement" — the number of times a bonus must be wagered before a withdrawal is permitted.
• "Games" — all online entertainment products available on the Platform, including slots, live casino, sportsbook and table games.

2Account Eligibility and Registration

To register a gww99 account, you must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Be a legally competent individual to enter into a binding agreement.
• Not be located in a jurisdiction that prohibits participation in online gambling activities.
• Not have previously been subject to any restriction or ban by gww99.
• Provide accurate and current personal information during registration.

Identity Verification

gww99 reserves the right to request identity verification at any stage. You are required to provide valid identification documents such as a MyKad or passport when requested. Failure to provide the requested documents may result in temporary account suspension or withdrawal restrictions.

One Account Per User

Each User is only allowed to hold one active account. Registering multiple accounts under the same name or identity is strictly prohibited. gww99 reserves the right to merge or close duplicate accounts and freeze any related funds.

3Use of the gww99 Platform

Use of the gww99 Platform is solely for personal entertainment purposes. You agree to use this Platform responsibly and in compliance with all applicable laws in Malaysia.

Specific Prohibitions

Users are expressly prohibited from:

• Using automated software, bots, or other technical methods to access or interact with the Platform without authorisation.
• Exploiting any technical bugs or system vulnerabilities to gain an unfair advantage.
• Collaborating or colluding with other players in a manner that violates the game rules set out.
• Using the Platform for any money laundering or unlawful financial activities.
• Registering an account on behalf of another person or using another person's account.

4Deposits and Withdrawal of Funds

gww99 accepts financial transactions through approved and legitimate payment methods only. All transactions are processed in Malaysian Ringgit (MYR) unless stated otherwise.

Deposit

• The minimum deposit for each payment method is RM20.
• Accepted deposit methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency (USDT, BTC, ETH).
• Funds are normally credited to your account as soon as the transaction is confirmed by the relevant payment provider.

Withdrawals

• The minimum withdrawal is RM50 per request.
• Withdrawals are processed within 1 hour after the request is verified by gww99.
• Available withdrawal methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency (USDT, BTC, ETH).
• gww99 reserves the right to request additional verification before processing withdrawals that exceed a certain value.
• Withdrawals will only be processed to the same payment method used for the deposit, unless at gww99's discretion.

Bonus Funds

Bonus funds cannot be withdrawn directly. Before any bonus-related funds can be withdrawn, the set wagering requirements must be fully met. If an account is closed before the wagering requirements are fulfilled, the bonus balance will expire automatically.

5Bonuses, Promotions and Loyalty Programme

Welcome Bonus

gww99 offers a welcome bonus of 200% on the first deposit, up to a maximum of RM300. The wagering requirement applied is 25 times the bonus amount received.

As an illustration: if you deposit RM100, you will receive a bonus of RM200 bringing the account balance to RM300. The wagering requirement to be met is RM200 × 25 = RM5,000. Once the RM5,000 wagering value is reached, the remaining balance can be withdrawn.

gww99 VIP Programme

gww99 offers a loyalty programme with four VIP tiers that provide weekly cashback to active members:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

VIP tier progression depends on your wagering activity over time. gww99 reserves the right to modify VIP programme benefits with reasonable notice.

General Bonus Terms

• Each promotion has its own conditions as stated in the relevant promotion terms.
• Bonuses cannot be combined unless otherwise stated by gww99.
• gww99 reserves the right to cancel bonuses if there is evidence of misuse or fraud.
• Each account, IP address, mobile number, or payment method is only eligible for a new promotional offer once.

6Responsible User Behaviour

gww99 is committed to promoting responsible gambling. You are reminded that gambling carries financial risk and should be treated as entertainment only, not as a source of income.

The gww99 platform provides self-management tools to users, including options to set deposit limits, betting limits, and to apply for a cooling-off period or self-exclusion if needed. You can contact our 24/7 support team via live chat or email for assistance with these matters.

7Intellectual Property

All content on the gww99 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of gww99 or its content providers and is protected by international intellectual property laws.

You are prohibited from copying, modifying, distributing, publicly displaying, or exploiting any part of the Platform's content without prior written permission from gww99.

8Limitation of Liability of gww99

To the extent permitted by applicable law, gww99 shall not be liable for:

• Any indirect, consequential, or special losses arising from the use of the Platform.
• Interruptions or technical failures that temporarily prevent access to the Platform.
• Disputed game outcomes generated by a validated and certified random number generator (RNG).
• Losses arising from unauthorised access to an account due to the User's own negligence.

gww99 does not guarantee that the Platform will operate without interruption at all times. Scheduled maintenance may temporarily make the Platform inaccessible.

9Account Termination and Suspension

gww99 reserves the right, at its absolute discretion, to suspend or terminate a User's account at any time if:

• The User is found to have breached any term in this document.
• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity.
• The User provided false or misleading information during registration or the verification process.
• The User is found to be under 21 years of age.

Users may also request to close their own account at any time by contacting the gww99 support team. Any eligible funds will be returned once the relevant investigation is completed.

10Governing Law and Jurisdiction

gww99 operates under a valid international licence. These Terms & Conditions are interpreted and governed in accordance with the applicable laws of that licensing jurisdiction.

Users are solely responsible for ensuring that their use of gww99's services is lawful under the local laws of their own jurisdiction. gww99 makes no guarantee that use of the Platform is lawful in all jurisdictions.

11Amendments to Terms and Conditions

gww99 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Any material changes will be communicated to Users via a prominent notice on the Platform or by email to the registered address.

Continued use of the Platform after such amendments are posted will be considered acceptance of the updated terms. If you do not agree with any amendment, you must stop using the Platform and contact us to close your account.

12Contact Us

If you have any questions regarding these Terms & Conditions, the gww99 support team is available 24/7 via the live chat service on the Platform or by email.

Support email: [email protected]

We are committed to responding to all enquiries in both Malay and English to ensure you have a clear understanding of your rights and responsibilities.